WELCOME TO TEESENSATION!
We are a Kentucky based company that makes custom apparel, keepsake plates and custom mugs.
We deliberately set out to create a store that offers:
- Highly personalized products based on your own profile
- A huge range of products available, hundreds of thousands of products and growing fast
- Delivers the best quality products, all are custom printed to order from 6 print locations across USA
- Great customer service
FAQQuestions? Comments? Need support?
The BEST way is by email. Please email us here: Support@TeeSensation.com
Due To Production Times, Phone Support is limited.
Call Toll Free M-F 10am to 8pm
For Support 270-766-2300
We try to respond within 24 to 48 hours. Usually MUCH faster, but sometimes we sleep.
Q: I Don't Understand Your Size ChartA: If you take a look at the instructions at the top of our sizing page here: https://teesensation.com/sizing, there are instructions as to how to measure a shirt you already have to see how you would fit within our sizing chart. If you lay your shirt flat and measure as shown in the diagram, you should be able to find something very close on our chart that will work for you. Remember, the measurements in the chart are for the shirt, not the person that is meant to wear it.
Q: How Do I Return Or Exchange My Shirt?A: Please Email us at Support@TeeSensation.com and let us know what the problem is! We will work with you to correct the issue. Please remember, these are custom printed shirts, made to order. Once printed, we cannot unprint them or return them to stock. So, we will work to ensure you are satisfied with your purchase! If a refund is determined to be warranted, we will process a refund for the original price of the shirt as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them. If you would like to make an exchange please make sure to include payment information for return shipping. (Either an email linked to PayPal or card information.)
Q: How Long Does Printing Usually Take?A: Printing times can vary. Currently we are printing mostly 3-5 day old orders, although our typical guideline is to try to print and ship orders within 2-3 business days of the time the order is placed. Thank you for your patience as we work to catch up. In any event, we will do our best to be as quick and efficient as possible in getting your shirt out to you.
Q: I Put My Email/Address In Wrong, Can This Be Corrected?A: We use USPS’s address verification for domestic and APO orders, so it would be really tough for you to mess up your address. However if you see something about your shipping address in your confirmation email that is drastically different from your shipping address as you know it, let us know.We take fraud prevention seriously, so we will not send your order to a completely different address. If you are paying with PayPal, make all applicable changes to your shipping address in your PayPal account prior to placing your order.If you need to make a major change to your address, alert us immediately and we will cancel your order and refund your purchase price plus shipping. Email us at Support@TeeSensation.com
If we ship your shirt to the address you provided and it comes back to us, we will contact you for an address correction.
Q: There Is A Faint Outline Around My Shirt Design.A: Some shirts are pre-treated prior to printing. Don’t worry, it will disappear the first time you wash the shirt.
Q: You Made A Mistake On My Order.A: Our bad. It doesn’t happen often, but nobody’s perfect. Email us at Support@TeeSensation.com and we’ll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) shame the offending department.